Does Konnet Flow work for large-scale collections?
Yes. Collection flows are triggered by segments (for example, accounts due this week) on the official WhatsApp Business API with approved templates, and each individual conversation can check the real balance, offer a secure payment link, or record a payment agreement, reconciled with your billing. In a real banking case, conversational document validation cut the rejection rate from 20% to 2.5%.
What happens when the AI does not know the answer?
The flow transfers the conversation to a human agent with full context: what the customer asked for, which steps were executed, and what is still missing. The handoff is part of the flow design, not a failure; you define in which cases a person steps in and in which the conversation resolves on its own.
Can I use my current WhatsApp number?
Yes. If you already have a WhatsApp Business number, it is migrated to the official API during implementation and keeps its identity with your customers. Since Konnet operates as a Meta Tech Provider, the account is verified as a business account, with approved templates and no ban risk from unofficial integrations.
How is flow conversion measured?
Every step leaves a trace: how many conversations started, how many executed the action (payment, validated document, order, ticket), and where they dropped off. With Konnet Core, that data is crossed with your other sources and turned into dashboards with KPIs and alerts, generated with AI and approved by you.
How long does it take to implement Konnet Flow?
A typical implementation takes one to three weeks, depending on the complexity of the flows and integrations. Konnet sets up the official channels (WhatsApp Business API, Instagram, and Messenger), connects your systems, and leaves the flows tested with real cases before going live. You do not need your own technical team: the Konnet team handles the full rollout and trains your team for day-to-day operation.
Which channels does Konnet Flow support?
WhatsApp Business API (Meta's official channel), Instagram, Messenger, and web chat for your site. You design the flow once and it runs on all of them: the conversation validates documents, collects payments, and records in your systems no matter which channel it came from. On Instagram, where the channel's features are more limited, the AI responds instantly and steers the conversation to WhatsApp for direct contact and closing the sale.
Is my customers' data safe?
Yes. Konnet operates with strict per-company isolation: your data is never mixed with another client's. Your systems' credentials are stored encrypted, conversations travel over Meta's official channels, and every sensitive operation is recorded in an audit log. In addition, personal data is excluded from technical logs, and you control what information each member of your team sees according to their role.
Can I send campaigns and mass notifications?
Yes, on templates approved by Meta. Konnet Flow triggers campaigns by segment - payment reminders, catalog news, customer reactivation - and each message opens an individual conversation capable of executing: collecting a payment, generating a quote, or scheduling on the spot. The difference from traditional mass messaging is that the customer's reply does not land in an inbox: the AI answers it instantly and the result is recorded in your systems.
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